Order Tracking - Pacific Boat Trailers and Trailer Parts and Accessories - California

Order Information > Order Tracking

Order Tracking

Approximate UPS Ground Times

 

 

All online orders are shipped exclusively through UPS.
Please have your tracking number available:
 
After your order is placed

As soon as your order is received, you will be sent an email confirmation that we have received it. 
It will then be processed and as soon as your order has shipped it will be assigned a tracking number through UPS.   This tracking number along with your shipping information is immediately e-mailed to you at the email address you provided.  If for any  reason you have not received e-mail notifications regarding the status of your order, please
contact us immediately.

Processing your order
 
Pacific Trailers takes pride in how quickly our order turn-around time is.   We make every effort possible to get all orders processed quickly and shipped out correctly.
Occasionally, we may need to contact you to verify information you provided or advise you on an item that is back-ordered.
If this occurs, we will immediately email and/or telephone you.
 
My Order Tracking Number Says "Billing Information Received"

My order tracking number says "billing information received" what does this mean?  Your order has been shipped from our Chino, California facility.  Generally if the tracking number states "Billing Information Received", the UPS barcode on the shipping label has been torn, wrinkled or scratched, preventing UPS from being able to scan the item.  When this happens, we are unable to view the progress of the package.  This does not affect the delivery time and you should expect to receive your package as normal.

Contact Us
 
You can contact us at 888-479-6920 during normal business hours M-F, 8-4:30 PST. 
Generally we are closed on weekends and holidays. 
If immediate attention is required, please email, orders@pacifictrailers.com and someone will respond in a timely manner.